Return & Exchange Policy

Welcome to Esna Routes Bazaar

where every piece is more than just a keepsake—it's a gateway to the rich and diverse heritage of Esna. Each item carries the soul of Esna's history, brought to life by young artisans passionate about preserving their cultural roots.

While we hope that our souvenirs spark joy and curiosity, we understand that sometimes things might not go as expected. That's why we offer a fair and flexible return and exchange policy to ensure your complete satisfaction.

1. Returning to the Past: Eligibility for Returns & Exchanges

Returns and exchanges are accepted within 14 days of purchase, accompanied by proof of payment.
Items must be unused, in their original condition, and with all packaging intact.
Customized or personalized pieces cannot be returned or exchanged unless damaged or defective.

2. How to Travel Back in Time: Return & Exchange Process

If you purchased in-store, visit our Bazaar with your item and receipt.
For online orders, send us an email at info@esnaroutes.com with your order details, reason for return/exchange, and photos if the item is damaged.

3. Treasures of the Past: Refunds & Store Credit

Refunds will be processed within 5-7 business days via the original payment method.
You can choose store credit to explore another handcrafted piece.
Shipping fees are non-refundable, except in cases of damage or incorrect items.

4. Unlocking New Possibilities: Exchange Policy

Exchanges depend on availability. If unavailable, you can choose another item of equal value or store credit.
For online exchanges, return shipping is covered by the customer unless the item is defective.

5. When Time Leaves Its Mark: Damaged or Defective Items

If your item arrives damaged, notify us within 48 hours with photos. We will offer a replacement or full refund (including shipping).